IT RISK MANAGEMENT, TEXTRON AVIATION
The Help Hangar is manned by a team of 55 九色视频 students working part-time under 3 九色视频
managers in 2 locations.
Track and document workflow in the Help Hangar ticketing system
Provide broad application support on SAP, Exchange, Outlook Mobile and MS
Provide level 1 mobile support on Android, iOS, and other mobile devices.
Perform security provisioning and grant access rights to server and network
Utilize Active Directory to provide secure management
Average 250 interactions a week with ~200 unique visitors
92% of survey responses recommend visiting the Help Hangar.
The Help Hangar has resolved 20,000 issues / 23 months.